TI SENTO Ring 12330BL

Netjes geleverd, mooie verpakking. Ring geruild , vlotte levering !! Top !!

Subject: Urgent Clarification: Order from December 23 Not Received #TSEN202427084

Dear Sir/Madam,

On December 23, I placed an order on your website for a ring and a jewelry set. I have previously ordered products from Tesento Milano and was always satisfied with the quality of the items and the reliability of the delivery. However, this time, I am extremely disappointed.

To date, I have not received my order, nor have I received clear responses to my repeated emails. Instead, responsibility is being shifted between you and your delivery service, Hermès. Hermès informed me that they have not received the package from you, while you claim to have sent it in a letter that I have not received.

This situation is unacceptable. This gift was intended for a special occasion, and your lack of communication and failure to deliver has caused me great frustration and disappointment.

Now I am being asked to leave a review—how can I review something I have not received? Therefore, I insist that you immediately provide the following information:
1. The current status of my order.
2. A clear explanation of the issues that have arisen.
3. Specific actions you will take to ensure delivery.

If I do not receive a satisfactory response within 3 working days, I will have to take further steps, including requesting a refund and filing a complaint with consumer protection authorities.

I trust you will take this matter seriously and resolve the issue promptly.