Dear Daniela,
Thank you very much for placing your order and your review.
We are very sorry to read that you are not pleased with our service provided. Our apologies for this!
I have checked with you and I can see that our Customer Service experts have sent you multiple responses to your emails. Could it be that these emails ended up in your spam inbox?
We would be happy to get in touch with you. Could you please send a mail to wecare@tisento-milano.com?
Thank you very much in advance!
Kind regards,
Team TI SENTO