Hi Fiona,
Thank you for placing your order and your review.
We are sorry to read that the ring is too loose.
On all jewellery we have a return period of 30 days, with the enclosed pack/return slip you can return the jewellery free of charge from the Netherlands. For more information regarding the return policy, please visit: https://www.tisento-milano.com/pages/return-policy
If you have any questions about this, please send an e-mail to wecare@tisento-milano.com.
Have a nice day!
Kind regards,
Team TI SENTO